Return policy
Return Policy
We want you to love our artwork, but if you're not completely satisfied, we're here to help. Please review our return policy below:
- Eligibility for Returns:
- Returns are accepted within 30 days of receiving your canvas.
- To be eligible for a return, the canvas must be unused and in the same condition that you received it.
- The canvas must also be in its original packaging.
- Return Process:
- To initiate a return, please contact our customer service team at handmadebyarmeniantonia@gmail.com with your order number and reason for return.
- Once your return is approved, you will receive detailed instructions on how to ship the canvas back to us.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
- Damaged or Defective Items:
- If your canvas arrives damaged or defective, please notify us within 7 days of receiving your order. Contact our customer service team at [your contact email or phone number] with your order number and photos of the damaged product.
- We will promptly review your claim and, once approved, offer you the option of a replacement canvas at no additional cost or a full refund, including any original shipping charges.
- Non-Returnable Items:
- Custom or personalized canvases are non-returnable unless they arrive damaged or defective.
- Contact Us:
- For any questions or concerns regarding your return, feel free to reach out to our customer service team.